Retail Shift Supervisor

Position Purpose
The individual in this position is responsible for achieving and/or exceeding the stores daily/weekly sales plan for assigned supervisory shifts, while insuring profitable store operations and performing all functions necessary to provide superior customer service.

Key Accountabilities

Sales

• Ensure store meets or exceeds weekly, monthly, annual sales plan and consistently contributes to the districts achievement of the sales plan
  • Models understanding and commitment to the stores sales mission and effectively communicates the mission to staff in actionable terms
  • Assists with development of each team members individual commitment to the achievement of stores sales results
  • Models and effectively supervises staff to insure sales goals (including key performance indicators, ADS, UPT, conversion and other company sales standards) and external sales opportunities are achieved
  • Models Lindt standards through everyday activities (4 Moments of Influence, dress code, up-selling, commitment, passion, sales focus, drive)
  • Monitors and escalates stock levels to Store Management in a timely manner to avoid out of stocks/overstocks/dated product

Staff Development

• Support Store Manager with training sales staff in accordance with Lindt & Sprngli guidelines and standards in order to insure a knowledgeable, friendly, well-trained staff
  • Help to train sales staff in accordance with company standards, insuring daily, weekly and monthly sales and operations are consistently achieved
  • Assist with training and developing staff sales techniques, insuring solid product knowledge is consistently demonstrated and the brand is accurately represented to the customer
  • Escalate issues to Store Management in a professional and timely manner

Operational Controls

• Ensure store meets or exceeds company standards for operational controls and compliance.
  • Inventory Control/Shrink
  • Cash Management (POS, Paperwork, logs, policies & procedures)
  • Comply with all Quality Assurance policies & procedures
  • Maintain store cleanliness